This Cancellation Policy explains how cancellations, postponed start dates, pauses of eligible 1:1 services and recurring-subscription cancellations are handled by The Lunar Method® – The Original Gender Sway.

This policy should be read together with our Return & Refund Policy. Cancellation, postponement or an approved pause does not automatically create a right to a monetary refund or store credit. Refund, return and store-credit eligibility is determined separately under the Return & Refund Policy and applicable law.

Nothing in this policy excludes, restricts, waives or limits any cancellation right or other consumer protection that cannot lawfully be excluded, restricted, waived or limited.

1. CANCELLATION OF ONE-TIME PRODUCTS, PACKAGES & SERVICES

If you no longer wish to proceed with a one-time product, package or service, please contact The Lunar Method® as soon as reasonably possible.

Whether a purchase can be cancelled, postponed or otherwise modified may depend upon whether fulfillment, access, preparation, personalization or performance has already begun.

Cancelling a purchase does not automatically mean that the purchase qualifies for a monetary refund or store credit.

Any refund or store-credit eligibility is determined under our Return & Refund Policy and applicable law.

2. UNUSED PACKAGES & POSTPONING A START DATE

We understand that circumstances can change between purchase and the intended start of a package or service.

Where a package or service has not yet been used or commenced, The Lunar Method® may allow the customer to postpone the scheduled start date and use the purchased package at a later approved time.

Requests to postpone should be made before access, preparation, personalization, performance or other fulfillment associated with the applicable package has begun.

Approval of a later start date is subject to the nature of the purchase, scheduling availability, operational requirements and any product- or service-specific conditions.

A postponed start date does not cancel the original purchase, create a new purchase, or automatically create a right to a refund or store credit. The original purchase remains subject to the Terms and policies applicable to it.

Where updated customer information, tracking, eligibility requirements, forms, acknowledgements or other prerequisites are required before the later start date, the customer may be required to complete or update those requirements before service begins.

3. SCHEDULED 1:1 PACKAGES & SERVICES

Certain Lunar Method® 1:1 packages and services are scheduled in advance and require us to reserve service capacity and prepare for the customer's applicable service period.

If you need to change an upcoming start date, please contact us as early as reasonably possible.

Where the 1:1 package has not yet commenced, we may approve a later start date rather than requiring the customer to forfeit the purchased package.

Approval of a changed start date is subject to availability and any eligibility, tracking, onboarding or other requirements applicable to the service.

A requested change is not confirmed until The Lunar Method® approves the revised start arrangement.

4. PAUSING AN ACTIVE 1:1 SERVICE

We recognize that circumstances may occasionally arise after a 1:1 service has begun that make it difficult for a customer to continue participating for a period of time.

The Lunar Method® may permit an active 1:1 service to be temporarily paused and resumed at a later approved time.

A pause is not automatic and must be requested and approved by The Lunar Method®.

Where a pause is approved, we may establish reasonable conditions concerning:

• when the pause begins;
• the anticipated resumption period;
• scheduling and LUNAR® Expert availability;
• whether updated tracking or other information is required before resuming;
• whether eligibility or readiness must be re-established;
• treatment of time or services already used before the pause; and
• other reasonable requirements necessary to resume the applicable service.

An approved pause does not convert the unused portion of the service into cash, create an automatic refund or store credit, or guarantee immediate resumption on any particular requested date.

The Lunar Method® will work with the customer to establish an appropriate resumption date subject to availability and applicable service requirements.

5. NON-1:1 PRODUCTS, PACKAGES & ACCESS

Once a non-1:1 product, package, digital resource, access period, calendar, membership benefit or other non-1:1 offering has begun or been provided, it is not ordinarily eligible to be paused, frozen or extended simply because the customer temporarily stops using it.

Failure to access or use an available product, resource or benefit does not itself stop or extend its applicable access or fulfillment period.

Where a non-1:1 purchase has not yet commenced, The Lunar Method® may, where appropriate, approve a later start or fulfillment date as described in this policy.

Any exception is subject to our approval, the nature of the applicable offering and applicable law.

6. CANCELLATION, POSTPONEMENT & REFUND ELIGIBILITY

Cancellation, postponement and refund eligibility are separate matters.

A request to cancel a product, package or service does not automatically entitle the customer to a monetary refund.

Similarly, approval to postpone an unused package or pause an eligible 1:1 service does not convert the purchase into store credit or create a right to repayment.

Whether a purchase qualifies as completely unused, whether discretionary store credit may be available, and whether a monetary refund is required or otherwise available are determined under our Return & Refund Policy and applicable law.

---

SUBSCRIPTION CANCELLATIONS

7. SUBSCRIPTION BILLING & RENEWAL

Certain Lunar Method® offerings may be purchased on a recurring subscription basis.

By purchasing a recurring subscription, you authorize automatic recurring billing using the payment method provided at checkout in accordance with the subscription terms presented to you.

Billing and renewal dates vary depending on the subscription selected.

Your applicable recurring price, billing frequency, renewal date and other material subscription terms are disclosed within the applicable product description, at checkout and/or within your subscription details in your Appstle customer portal.

Unless the subscription is cancelled before the applicable renewal is processed, the payment method associated with the subscription will be charged for the next billing cycle.

8. PRIMARY SUBSCRIPTION CANCELLATION METHOD — APPSTLE CUSTOMER PORTAL

Customers are expected to manage and cancel their own subscriptions through the Appstle customer portal whenever the portal is available to them.

Subscription-management emails are sent to the email address associated with the subscription and provide access to the customer's subscription-management options.

To cancel:

1. Open an applicable subscription email from Appstle.
2. Select Manage Subscription.
3. Access the applicable subscription.
4. Select the available cancellation option and complete the cancellation process.

The Appstle customer portal allows customers to complete cancellation directly without waiting for manual processing by The Lunar Method®.

To prevent an upcoming renewal, cancellation must be successfully completed before the applicable renewal is processed.

Because renewal dates vary by subscription, customers are responsible for reviewing the renewal date applicable to their subscription.

Customers should retain any cancellation confirmation provided through the subscription system.

9. CUSTOMER RESPONSIBILITY FOR SUBSCRIPTION CANCELLATION

Customers are responsible for managing their active subscriptions and completing cancellation when they no longer wish for a subscription to renew.

The following actions do not, by themselves, cancel an active subscription:

• stopping use of the subscription;
• no longer accessing subscription materials;
• discontinuing tracking or participation;
• leaving the Sway® Circle;
• becoming pregnant;
• deciding not to continue a gender-swaying journey;
• failing to use subscription benefits;
• requesting or receiving a subscription-management link without completing cancellation;
• sending a message to a personal or non-designated communication channel; or
• otherwise ceasing to use the subscription without completing an applicable cancellation process.

To prevent future recurring charges, cancellation must be completed through an applicable cancellation process before the next renewal is processed.

Nothing in this section limits any cancellation method or protection that applicable law requires us to provide or recognize.

10. CANCELLATION ASSISTANCE & PORTAL LINKS

If you are unable to locate or access your Appstle customer portal, experience a technical problem or otherwise require assistance, contact:

info@theoriginallunarmethod.com

When a customer contacts The Lunar Method® by email requesting subscription cancellation or assistance, we may provide or resend the customer's Appstle subscription-management link and direct the customer to complete cancellation through the self-service portal.

Receiving a portal link does not by itself cancel the subscription.

The customer must follow the link and successfully complete the cancellation process unless The Lunar Method® expressly confirms that the subscription has been cancelled on the customer's behalf.

Where applicable law requires us to recognize another cancellation method or communication, we will do so as required.

11. EMAIL REQUESTS FOR MANUAL SUBSCRIPTION CANCELLATION

The Appstle customer portal is the primary subscription-cancellation method.

Where manual cancellation assistance is appropriate or necessary, a customer may request assistance through:

info@theoriginallunarmethod.com

If you are relying on The Lunar Method® to manually process cancellation rather than completing it yourself through Appstle, your request should be received at least two (2) business days before your next scheduled renewal date to allow reasonable time for review and processing.

Business days exclude weekends, applicable U.S. federal holidays and business closure days.

Same-business-day review or processing cannot be guaranteed.

If your next renewal is less than two business days away and you have access to Appstle, you should complete cancellation directly through the portal rather than relying upon manual processing.

An emailed request should not be considered completed until either:

• the customer successfully completes cancellation through Appstle; or
• The Lunar Method® expressly confirms that the subscription has been cancelled on the customer's behalf.

Nothing in this section limits any cancellation method, effective date or protection required by applicable law.

12. PERSONAL & NON-DESIGNATED COMMUNICATION CHANNELS

Personal Facebook profiles, personal Messenger accounts, personal social-media accounts and other private or non-designated accounts belonging to The Lunar Method® founders, owners, team members or representatives are not designated subscription-cancellation channels.

Messages sent solely through a personal or non-designated account should not be relied upon as confirmation that a subscription has been cancelled.

Customers should use their Appstle customer portal or, where assistance is needed, contact:

info@theoriginallunarmethod.com

Nothing in this section limits any communication or cancellation method that applicable law requires us to recognize.

13. WHEN SUBSCRIPTION CANCELLATION TAKES EFFECT

For self-service cancellation through Appstle, cancellation is based on successful completion of the cancellation process through the customer portal.

Simply opening the portal, requesting a management link, emailing The Lunar Method®, or beginning but not completing the cancellation process does not by itself complete cancellation.

If The Lunar Method® manually cancels a subscription on a customer's behalf, cancellation is effective as reflected in the applicable subscription record or confirmation.

Cancellation must become effective before the applicable renewal is processed to prevent that renewal.

Whether a payment already processed qualifies for a refund is governed by our Return & Refund Policy and applicable law.

14. SUBSCRIPTION ACCESS AFTER CANCELLATION

Unless otherwise stated for the applicable subscription or unless access is suspended or terminated earlier under applicable Terms or policies, cancelling a subscription ordinarily prevents future renewal rather than immediately ending a subscription period that has already been paid for.

Applicable subscription access and benefits may therefore remain available through the end of the paid subscription period.

At the conclusion of that period, subscription-based access and benefits may end.

Cancellation does not create a right to continued subscription access beyond the period for which payment has been made.

15. SUBSCRIPTIONS ARE NOT PAUSED BY NON-USE

Unless a pause option is expressly offered for a particular subscription, an active recurring subscription is not paused merely because the customer stops using it.

Failure to access or use subscription benefits does not automatically suspend billing, extend the subscription period or postpone a scheduled renewal.

If you do not want the subscription to renew, you must complete cancellation through an applicable cancellation method.

16. FAILED OR DECLINED SUBSCRIPTION PAYMENTS

If a scheduled subscription payment fails or is declined, the subscription may be paused, restricted, cancelled or terminated in accordance with applicable subscription and payment-processing procedures.

Subscription access may be restricted or terminated when payment for the applicable subscription period has not been successfully completed.

The Lunar Method® is not required to provide paid subscription benefits for an unpaid subscription period, subject to applicable law.

17. SUBSCRIPTION-SPECIFIC TERMS

Different Lunar Method® subscriptions may have different billing frequencies, renewal dates, fulfillment schedules, access periods or other subscription-specific terms.

The terms presented for the particular subscription at the time of purchase form part of the applicable subscription arrangement.

Where a subscription-specific term supplements this policy, both apply.

If a subscription-specific term directly conflicts with this general policy, the more specific term applicable to the purchased subscription will govern to the extent permitted by law.

18. STATUTORY CANCELLATION RIGHTS

Customers in certain jurisdictions may have mandatory rights concerning cancellations, recurring subscriptions, automatic renewals, cancellation methods, renewal notices, cooling-off periods or other consumer protections.

Nothing in this policy excludes, restricts, waives or modifies any cancellation right or protection that cannot lawfully be excluded, restricted, waived or modified.

Where applicable law requires an additional cancellation method, notice, effective date, acknowledgement, cooling-off period or other protection, The Lunar Method® will provide or recognize that protection as required.

19. RELATIONSHIP TO THE RETURN & REFUND POLICY

This policy governs cancellation, approved postponement of eligible start dates, approved pauses of eligible 1:1 services and recurring-subscription cancellation.

It does not independently determine whether a customer is entitled to a monetary refund, store credit or other financial remedy.

Those matters are governed by our separate Return & Refund Policy and applicable law.

Products, packages, services and subscriptions also remain subject to our applicable Terms of Service and any product- or service-specific terms disclosed at purchase.

20. CANCELLATION & SCHEDULING ASSISTANCE

For applicable cancellation, postponement or 1:1 pause requests, or if you experience difficulty accessing your Appstle customer portal, contact:

The Lunar Method – The Original Gender Sway LLC
2020 510th Ave
Armstrong, IA 50514
United States

Email: info@theoriginallunarmethod.com
Website: theoriginallunarmethod.com

Please provide sufficient information for us to identify the applicable purchase, service or subscription.

Nothing in this policy excludes, restricts or modifies any cancellation right or other protection that applicable law does not permit us to exclude, restrict or modify.