Refund policy
At The Lunar Method® – The Original Gender Sway, we are committed to clearly communicating our return and refund terms before purchase.
Except where otherwise required by applicable law, all purchases are subject to the terms below.
Nothing in this policy is intended to exclude, restrict, waive or limit any consumer right or remedy that cannot lawfully be excluded, restricted, waived or limited.
ALL SALES ARE FINAL
Except where required by applicable law or expressly stated in this policy, purchases of The Lunar Method® products, digital content, subscriptions, packages and services are FINAL and NON-REFUNDABLE.
We do not provide monetary refunds merely because a customer:
- changes their mind after purchasing;
- decides not to use a purchased product, package or service;
- fails to access or use a purchased product, package or service;
- no longer wishes to continue their gender-swaying journey;
- becomes pregnant before using or completing a purchased product, package or service;
- fails to complete required tracking, participation, check-ins or other steps associated with a service;
- does not use all or part of a purchased service or package within the applicable period;
- does not use all or part of a paid subscription period; or
- does not achieve their desired outcome.
The Lunar Method® provides educational products, information, tools, resources and gender-swaying services. We do not guarantee pregnancy or the sex of a baby. Individual results vary. Failure to become pregnant or conceive a baby of the desired sex does not constitute grounds for a refund.
UNUSED PURCHASES & STORE CREDIT
Although purchases are generally non-refundable, customers with an eligible completely unused purchase may request store credit.
Store credit is not a monetary refund and, except where otherwise required by law, cannot be redeemed or exchanged for cash.
What Is Considered an Unused Purchase?
For purposes of this policy, a purchase is considered completely unused only where no product, service, content, access, resource, preparation or other benefit included with the purchase has been accessed, received, used, delivered, commenced, personalized, prepared or otherwise fulfilled, in whole or in part.
Where a package contains multiple products, services, resources or benefits, the package is treated as a single purchase when determining whether it has been used.
Accessing, receiving or using any included component or benefit means that the package is no longer considered completely unused for purposes of discretionary store-credit eligibility.
Examples of use include, but are not limited to:
- accessing The Lunar Method® Sway® Circle;
- accessing LUNAR® Guides or other package-holder resources available through the Sway® Circle;
- accessing, viewing, receiving or downloading digital content;
- receiving or accessing a MOON® Calendar or other calendar;
- receiving personalized or individualized materials;
- submitting information or data for personalized review, analysis, calendar preparation or other individualized work;
- beginning 1:1 support, tracking assistance, check-ins, surge assistance, guidance or another service;
- receiving individualized review or communication relating to a purchased service; or
- otherwise receiving, accessing or using any product, service, resource, content, access or benefit included with the purchase.
Accordingly, a customer who has accessed, received or used one component of a package will not qualify for store credit on the basis that other components of the package have not yet been used.
For personalized products or services, a purchase may cease to qualify as unused once preparation or performance has begun, even if the completed material or service has not yet been delivered to or accessed by the customer.
Eligibility for discretionary store credit is determined after review by The Lunar Method® and is subject to applicable law.
Nothing in this section replaces or limits any statutory refund, return or other remedy to which a customer is legally entitled.
DIGITAL PRODUCTS, DIGITAL ACCESS & SWAY® CIRCLE ACCESS
Certain The Lunar Method® purchases include digital products, digital access, online resources or membership access.
Depending on the product or package purchased, these benefits may include access to The Lunar Method® Sway® Circle, LUNAR® Guides, MOON® Calendars, educational materials, digital resources and other package-specific content.
Sway® Circle Access
Access to The Lunar Method® Sway® Circle is an included benefit of qualifying packages and constitutes access to a component of the purchased package.
The Sway® Circle contains proprietary educational content and resources, including LUNAR® Guides and other materials, made available exclusively to eligible package holders.
For purposes of this policy, a qualifying package will therefore no longer be considered completely unused once the customer has accessed the Sway® Circle or otherwise accessed package-holder content or resources made available through it, even if the customer has not yet used other components of the package, including 1:1 support.
Similarly, accessing, viewing, downloading, receiving or otherwise obtaining any LUNAR® Guide, MOON® Calendar, educational material, digital resource or other digital benefit included with a purchase constitutes use of that component of the purchase.
Because digital products and digital access may be supplied immediately or shortly after purchase, these products and benefits are generally non-refundable once access, delivery or supply has begun, except where applicable law provides otherwise.
Where required by applicable law, customers may be asked to expressly consent to the immediate supply of digital content or digital access and acknowledge the effect that beginning supply may have on an applicable statutory withdrawal right.
Nothing in this section limits any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.
PERSONALIZED & CUSTOM PRODUCTS
Certain The Lunar Method® products and services are prepared specifically for an individual customer.
These may include personalized MOON® Calendars, individualized materials, personalized analysis, customized recommendations or other customer-specific work.
Because time and resources may be committed to personalized work before the completed product is delivered, a personalized or custom product may be considered commenced once preparation or performance has begun.
Accordingly, a personalized or custom product is generally non-refundable once preparation has begun and ordinarily will not qualify as a completely unused purchase for purposes of discretionary store credit.
Where applicable law provides an exception to statutory withdrawal rights for personalized or custom-made products, that exception will apply to the extent permitted by law.
Nothing in this section limits rights relating to products or services that are faulty, materially not as described or otherwise subject to a mandatory consumer remedy.
SERVICES
Our services may include educational support, personalized preparation, review of customer information, cycle-tracking support, individualized guidance, access to resources or communities, calendar preparation, check-ins, surge assistance and other services.
Once performance of a service has begun, the purchase is generally non-refundable except where required by applicable law.
Performance may begin before a scheduled 1:1 interaction occurs. For example, reviewing information submitted by a customer, preparing individualized materials, analyzing tracking information, preparing a calendar, providing access to package resources or otherwise beginning work required to provide the purchased service may constitute commencement of performance.
Where applicable law provides statutory rights concerning services whose performance begins shortly after purchase, those rights will be honored as required.
SUBSCRIPTION PAYMENTS & REFUNDS
Payments properly charged for a subscription are generally non-refundable after the applicable paid subscription period has begun, except where required by applicable law or expressly provided under this policy.
No partial or prorated refunds are ordinarily provided for an unused portion of a paid subscription period.
If you believe that a subscription payment was charged incorrectly, was duplicated or was processed after your subscription had already been validly terminated, please contact us so that we can review the transaction.
Instructions and requirements for ending future recurring subscription charges are contained in our separate Subscription Cancellation Policy.
Nothing in this section permits The Lunar Method® to retain a subscription payment that applicable law requires us to refund.
DUPLICATE & ERRONEOUS ORDERS
If you accidentally place an identical duplicate order, please contact us promptly.
Where we confirm that an order was genuinely duplicated in error and the duplicate purchase has not been used or fulfilled, we may refund the duplicate transaction.
We may also choose to provide a monetary refund in other exceptional circumstances at our discretion where doing so is permitted by law.
Providing a discretionary exception on one occasion does not create an obligation to provide the same or a similar exception in another circumstance.
PAYMENT PROCESSING FEES ON DISCRETIONARY REFUNDS
When The Lunar Method® voluntarily approves a monetary refund as an exception to our otherwise applicable final-sale policy, any payment-processing or transaction fees charged to us in connection with the original purchase and not returned to us may be deducted from the amount refunded, to the extent permitted by applicable law.
These are fees incurred by The Lunar Method® when the original payment is processed and are not an additional fee charged simply for requesting a refund.
Because processing fees may vary depending on factors such as payment method, card type, currency, customer location, payment provider and our applicable processing rate, we do not guarantee a fixed processing-fee amount or percentage.
Any deduction will be based on the applicable non-refundable processing fees associated with the transaction.
This deduction applies only to a discretionary refund.
Where a customer is legally entitled to a refund or other monetary remedy under applicable consumer law, the amount returned will be determined in accordance with that law.
PHYSICAL PRODUCT RETURNS
If The Lunar Method® offers a physical product and returns are permitted for that product, any applicable return requirements will be disclosed with the product, at purchase or under this policy.
Before returning a physical product, please contact:
info@theoriginallunarmethod.com
Do not send a product back without first contacting us and receiving applicable return instructions.
Where a return is authorized, the product must be returned in the condition required by the applicable return terms.
A discretionary refund for an authorized physical-product return will not ordinarily be issued until the returned product has been received and inspected.
Return shipping costs, where applicable, will be handled according to the reason for the return, the applicable product terms and applicable law.
Nothing in this section limits any mandatory right relating to faulty, defective, damaged or materially misdescribed goods.
DAMAGED OR DEFECTIVE PHYSICAL PRODUCTS
We strive to ensure that physical products purchased from The Lunar Method® arrive in appropriate condition.
If a physical product arrives damaged or defective, please contact us within 3 days of delivery whenever reasonably possible and provide:
- your name and order number;
- a description of the damage or defect; and
- clear photographs showing the condition of the product and, where relevant, its packaging.
After reviewing the information, we will provide the appropriate remedy. Depending upon the circumstances and applicable law, this may include a replacement, refund or another appropriate remedy.
The 3-day notification period is requested so that shipping-related damage can be documented and investigated promptly. It does not eliminate or shorten any statutory consumer right, consumer guarantee or mandatory warranty period that cannot legally be limited.
Where applicable consumer law entitles a customer to a refund, replacement, repair or other remedy, we will provide the remedy required by that law.
INTERNATIONAL CUSTOMERS & STATUTORY CONSUMER RIGHTS
The Lunar Method® serves customers in multiple countries and jurisdictions. Consumer-protection requirements vary depending upon the customer's location and the nature of the product or service purchased.
Customers in certain jurisdictions may have mandatory rights concerning refunds, returns, digital content, services, personalized products, defective goods, replacements, repairs or other consumer remedies.
Nothing in this policy excludes, restricts, waives or modifies a consumer right or remedy that cannot lawfully be excluded, restricted, waived or modified.
If any provision of this policy conflicts with a mandatory consumer-protection law applicable to a particular transaction, applicable law will control to the extent of that conflict.
This includes applicable statutory consumer protections in jurisdictions including, where applicable, the United States and its individual states, the United Kingdom, the European Union, Australia, Canada and other jurisdictions in which we make our products or services available.
AUSTRALIAN CONSUMERS
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with a service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
CONTACTING US
To request eligible store credit, request an eligible return or refund, report an accidental duplicate transaction, report a damaged or defective physical product, or exercise an applicable statutory refund or return right, please contact:
The Lunar Method – The Original Gender Sway LLC
2020 510th Ave
Armstrong, IA 50514
United States
Email: info@theoriginallunarmethod.com
Website: theoriginallunarmethod.com
Please provide your name, order number and sufficient information for us to identify and review the transaction.
We may request reasonable additional information or documentation necessary to verify and process the request.